Welcome to GoSafi. Please read on to learn the rules and restrictions that govern your use of our website(s), mobile app(s), products, services, applications, and or other online or offline communications (the “Services”). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at:

Email: info@gosafi.co.ke



Definitions as used in this Agreement and in any Subscription Orders now or hereafter associated herewith:

“Agreement” means these online terms of use and terms of subscription and license of the Software and Services, whether written or submitted online, and any materials [available www.gosafi.co.ke] specifically incorporated by reference herein, as such materials, including the terms of this Agreement, may be updated by GoSafi from time to time in its sole discretion;

“Content” means the audio and visual information, documents, software, products and services contained or made available to you in the course of using the Services;

“Intellectual Property Rights” means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world and any goodwill associated therewith;

“GoSafi Technology” means all of GoSafi proprietary technology (including software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information) made available to you by GoSafi in providing the Services;

The Services

GoSafi provides services for brokering apparel-related services, including but not limited to dry cleaning, laundry and alteration services (the “Services”). Registration for or use of the Services shall be deemed to be your consent to abide by this Agreement including any terms and materials incorporated by reference herein, including but not limited to GoSafi’s Privacy Policy. 



The provisions of the intellectual property, disclaimer of warranty, limitation of liability and indemnification sections, shall survive the termination, or expiration of the Agreement.

Changes in Ownership

We may transfer ownerships rights and title in the Services, to any affiliated or unaffiliated third party (whether by way of merger, sale of shares, sale of assets, license or otherwise), provided that your rights according to this Agreement are not infringed by the transfer of ownership. In that case, all of your details and information pertaining to you will be passed on to the person or entity receiving the rights in the Services and you hereby give your prior consent thereto.

Modification to Terms

GoSafi reserve the right to modify the terms and conditions of this Agreement or its policies relating to the Services at any time. Substantial changes will take effect 30 days after GoSafi [has posted an initial notification on the Website homepage or any other relevant web pages on the Website, with respect to such changes]. Other changes will take effect 7 days after their initial posting on the Website, unless we amend the Agreement to comply with legal requirements. In such cases the amendments will become effective immediately upon their initial posting, or as required.

You agree to be bound by any of the changes made in these terms of the Agreement, including changes to any and all documents, forms and policies incorporated thereto. Continued use of the Services after any such changes shall constitute your consent to such changes. If you do not agree with any of the amended terms, then you must avoid any further use of the Services. The date at the bottom of this Agreement indicates the last date that the Agreement was updated.

We advise you to periodically read the terms of this Agreement, as they may change from time to time.


You agree to indemnify, defend and hold harmless, GoSafi and its managers, directors, shareholders, employees, sub-contractors, agents, licensors and anyone acting on GoSafi’s behalf, at your own expense and immediately after receiving a written notice from us, from and against any damages, loss, costs, expenses and payments, including reasonable attorney’s fees and legal expenses, resulting from any complaint, claim, or demand, arising from, or in connection with your use of the Services or your breach of this Agreement, or any other terms, rules or regulations applicable to the Services, or your violation, or infringement of other persons rights.

Charges and Payment of Fees

You shall pay any and all applicable fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Payments shall be made in accordance with the terms and conditions set forth by GoSafi, or as otherwise mutually agreed upon. You are responsible for paying any then, generally applicable fees or charges during the applicable billing period. GoSafi reserves the right to modify its fees and charges and to introduce new charges at any time, [upon at least 30 days prior notice to you.] All payment obligations are non-cancelable and all amounts paid are non-refundable. You are responsible for paying for all licenses ordered, whether or not such licenses are actively used.

 Disclaimer Regarding Dry Cleaning Services

GoSafi does not provide dry cleaning or Laundering services and is not a dry cleaner. DRYV offers information and a method to connect dry cleaners and parties seeking dry cleaning services, but does not and does not intend to provide dry cleaning services or act in any way as a dry cleaners, and has no responsibility or liability for any dry cleaning services provided by DRY CLEANERS.


Grant of License

GoSafi grants you a limited, non-exclusive, non-transferable, revocable license, without right to sub-license, to access and use the Services, solely for your own personal purposes, subject to the terms and condition of this Agreement. All rights not expressly granted herein are reserved by GoSafi. Use of the Services is subject also to you paying the fees associated with such service in accordance with the Section of “Charges and Payment of Fees”.

Text Messaging and Telephone Calls

You agree that GoSafi may contact you by telephone or text messages (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with a GoSafi account, including for marketing purposes. You understand that you are not required to provide this consent as a condition of purchasing any property, goods or services. You also understand that you may opt out of receiving text messages from GoSafi at any time, by contacting info@gosafi.co.ke

 Privacy & Security

GoSafi respects your privacy. The use of any Services shall at all times be subject to GoSafi’s Privacy Policy which constitutes an integral part of this Agreement. The Privacy Policy is available at below. GoSafi reserves the right to modify the Privacy Policy in its discretion from time to time. Therefore it is recommended that you read it periodically. Continued use of the Services after any such changes shall constitute your consent to such changes.

GoSafi and third parties on its behalf implement information security systems and procedures to secure your personal information and to prevent unauthorized access to your account on the Services and any information routed through or stored on GoSafi’s server computers. To learn more about how GoSafi   secures your personal Information, please see GoSafi’s Privacy Policy as well.

Cancelling or rescheduling your Order

  1. If you are a consumer, you have the statutory right to cancel an Order within 14 days.  However, when you place an Order you acknowledge that your right to cancel will be curtailed or lost where the Services (or any part of them) are provided within this 14-day period.
  2. You may cancel or reschedule your Order with no additional charge in the following circumstances:
    1. At any time up to four hours before the collection time – which is set out in Our email acceptance of your Order – via the App or by contacting customercare@gosafi.co.ke or live chat; or telephone
    2. If, after We have collected your Item(s), We are affected by an Event Outside Our Control by contacting Our Customer Care at customercare@gosafi.co.ke or live chat or telephone
  3. Cancelling or rescheduling your order less than four hours before a collection or failing to be present for collection may incur an additional charge of up to Kshs500.
  4. Rescheduling your delivery less than four hours before a delivery or failing to be present for delivery may incur an additional charge of up to Kshs500.

Re-cleaning policy

The re-cleaning policy only applies to individual Items which have been cleaned by our partners. The original dry-cleaning ticket must be attached.

Please note it is not always possible to remove all stains. If our partners cannot remove a stain, you will be informed by means of the ticket which is attached to your Item(s). In this instance, we are not able to offer a complimentary re-clean.

Collection and delivery

We will use reasonable endeavors to collect and deliver Items at the times specified in the Order.

If you are not available to accept delivery of Items, you are able to reschedule via the App, website or email customercare@gosafi.co.ke to a more suitable time, but you may incur an additional charge of up to Kshs500 if you reschedule less than four hours before the delivery time specified in the Order.

If delivery is not possible due to you being unavailable at the designated time, a redelivery charge of up to Kshs500 may be made for each consequent attempt at delivery. We will endeavor to find a suitable redelivery time.

If you have failed to accept delivery or arrange redelivery within 60 days of the original delivery date, We may dispose of the Item(s) or donate them to an accredited charity of Our choice.

You may arrange to have Items collected from, or re-delivered to, a third party, on condition that you do so at your own risk and the third party is prepared to sign an acknowledgement on your behalf.

You may, by written instructions to Us, request Us to leave an Item in an agreed location without providing Us with a signature of acknowledgement. If you do so, it is at Our discretion and entirely at your own risk and We shall not be liable to you for any damage or loss of Items delivered on this basis.

You are responsible for ensuring that we and/or our contractors have such access (including free parking facilities) as may be reasonably required to carry out the Services.